In 2006 Olivia McIvor in her book The Business of Kindness introduced the powerful role kindness plays in creating positive, purposeful and profitable workplaces. In this edition, she explores the effects of technological change and social media on the workplace and the challenges of bullying, employee retention and disengagement businesses face. She identifies twelve habits of collaboration that, when put into conscious action, have the power to create positive change. Olivia encourages each of us to act and become courageous in our demonstration of kindness and tolerance in tough situations. Lots of stuff in this book which supports self reflection, assessment and community outreach. Find it on Amazon.ca or Apple iBooks.
William F. Baker and Michael O'Malley, in their book Leading with Kindness, explore "kindness" in the context of business. It identifies the attributes that kind leaders have and how they use kindness to motivate employees, committee members and others; recognize unique talents while nurturing employees; establish supportive environment; spur organizational growth and much more. Find it on Amazon.ca
Carl Sewell and Paul B. Brown, "Customers for Life" - How to turn that One-Time Buyer into a Lifetime Customer. Carl Sewell and Paul Brown's customer service classic is revised and updated in this edition. In keeping with their first edition Carl Sewell keeps the Ten Commandments of Customer Service and explores them with fresh ideas and current examples. There are ten parts to the book, and each part can almost be viewed as a book unto itself. Customers For Life is chock full of timely advice and techniques for encouraging customers to come back, again and again. Read more and find it on amazon.
A practical guide to using the principles of Servant Leadership. A former Fortune 500 executive, James Autry, views leadership as a calling. Servant Leadership is about managing with respect, honesty, love and spiritually empowered employees. The author uncovers tools, a set of skills and ideals that will transform the way business is done. He shows how nurturing the needs and goals of those who look to the Servant Leader results in more productive, successful and happier organization, and a more meaningful life for the leader.
James C. Hunter weaves an absorbing tale about the timeless principles of servant leadership unfold. John Daily's life is spinning out of control. To get his life back on track he spends a week-long leadership retreat at a remote Benedictine monastery, where much to his surprise his mentor is a Benedictine Monk who was once a successful businessman. Here we learn that real foundation of leadership is not power, but authority which is built upon relationships, love, service and sacrifice.
In his most recent book, The World's Most Powerful Leadership Principle, James Hunter shows that leadership and character development are one. But the road to changing one's self through breaking old habits is not easy. Hunter provides three easy steps to a change process when successfully employed provides leaders to effect change in their personal lives and in their organizations.
A classic work on leadership for leaders in business, government and all those in a position of authority. Robert K Greenleaf, is often turned to as the thought leader respecting Servant Leadership. In this foundational book he leads us on a journey into the nature of legitimate power that will transform us and our organization to achieve higher levels of greatness.