Jock works at our local supermarket. He bags groceries and does odd clean up jobs around the store. He not only bags groceries but also wants to know if customers need help to carry them out to the car. He is interested in how their day is going, and then briefly tells you about his day. If he sees customers struggling to reach something on a high shelf, Jock notices and is soon beside them asking if he could be of assistance. If he sees something on the floor that shouldn’t be there, he is quickly on the move to clean it up. Jock's smile, eagerness to help, overall happy disposition, and the serious way in which he carries out his responsibilities are what strike customers the most. If Jock can consistently do these things, why is it that many of us find them so hard to do? Just wondering.