Sandra dropped by the Insurance Agency to see Ken, her insurance agent. Sandra's husband recently passed away and he had a whole life insurance package. Sandra was distraught, still angry about her loss and shared her story about her loved one with Ken. Ken listened patiently, expressed understanding about her hurt, told her that he would expedite the insurance payment as quickly as possible, and upon Sandra's leaving put his arms around her as a sign of comfort. In times like this Ken said, "It's hard to listen to these stories and all I can do is put my arms around the individual to show a bit of compassion."
In our encounters with people it is not the big things that count, it is often the little things that make a difference. These occur in all manner of situations including at our places of work. It is during those moments when we are called to reach out.