2018 Customer Service

Carl Sewell and Paul B. Brown, "Customers for Life" - How to turn that One-Time Buyer into a Lifetime Customer.  Carl Sewell and Paul Brown's customer service classic is revised and updated in this edition. In keeping with their first edition Carl Sewell keeps the Ten Commandments of Customer Service and explores them with fresh ideas and current examples. There are ten parts to the book, and each part can almost be viewed as a book unto itself. Customers For Life is chock full of timely advice and techniques for encouraging customers to come back, again and again. Read more and find it on amazon.

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