1. Clarify in your head why you are listening.

2. Let the speaker, speak without making any judgements on what is said.

3. Wait before responding - don't over-speak the speaker.

4. Rephrase in your own words what you understand the speaker said and repeat it back to the speaker.

5. Hear everything that is being said, reflect on the content and search for meaning.

6. Respond with empathy and understanding.

1. Align common purpose, goals and values with strategic direction.

2. Establish measurable objectives.

3. Define, roles, responsibilities and accountability.

4. Clarify team processes and procedures.

5. Encourage positive communications.

6. Cultivate high trust, constructive working relationships and a learning environment.

7. Work with other teams for the good of the whole.

8. Measure individual and team performance.

9. Take time to celebrate.

Giving difficult feedback is not always easy. Here are eleven tips to keep in mind when you are faced with correcting an individual. 
​

1. Make it timely. Don't wait to give difficult feedback. Give it as close to the time you observed the behavior as possible.
2. Calm down before correcting. Emotion laden feedback begs an emotional response. 
3. Focus on behaviour, not hearsay or assumptions.
4. Prepare for the feedback session.
5. Be clear and direct. Make your messages straight forward, not convoluted or confusing.
6. Engage the other person and listen. Ask for the the person's side of the story.
7. Acknowledge differences in perception. 
8. Reach a solution without arguing. Reaching a solution is not an "I win-you lose" proposition. 
9. Review and recap the conversation.
10. Introduce consequences and follow-up strategy if necessary.
11. End on a positive note.